We have trained over 25,000 learners across geographies and successfully placed them in wide range of industries including BFSI, Insurance, BPM, Telecom, Facility Management and Retail.
We have over 23 years of proven track record in the area of building competencies of individuals and the organizations.
Specifically, NIS Sparta possesses a strong portfolio of bouquet training programs, besides the proven ability to offer customized training programs in the area of
The training Program is created for people who want to excel in their sales career. This Program sharpens the skills of the salespeople, enabling them to grow and achieve exceptional results in sales. Advanced selling skills training program will cover the buying and the selling cycle in detail. This will also cover prospecting, establishing rapport, proposing solutions, handling objections and closing the sale.
This Program will help participants enhance their selling skills by reviewing all aspects involved in the sales process. It will be an interactive session that will include development of skills through role-plays and will help participants exceed their targets and contribute to organisational growth. The Program, through various simulated situations, will help participants understand business of the company, their reason for being in the company and how to align themselves with their organisation’s mission to ensure self development and growth.
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Channel Management has emerged as a powerful managerial concept for delivering value to the customer. The channel management training Program will help participants manage and develop effective channels, overcome challenges in the channel and resolve channel conflicts. It will ensure that the channels chosen by the participants become a value-added asset to their total sales and marketing plan. This Program is designed to help participants understand the underlying managerial concepts and relevant analytical approaches to managing supply chains. It will also provide an opportunity for sharing organisational experience between participants.
Contributing to the growth of your business is the foundation of NIS Sparta’s Selling Skills workshop. This intensive, hands-on, exercise-driven training Program teaches skills that boost sales and profitability through an increased understanding and implementation of the need-satisfaction sales process. The aim of this course is to enable participants to forget the 'hard sell' approach, and to develop the skills required to achieve repeated success by improving their selling techniques. This training Program will enable participants to determine how their company and product/service can provide meaningful value to a client - even in a competitive or saturated market. Industry-specific role-plays ensure each participant’s performance will be translated from the classroom to their professional, client-driven environment. These role-plays, in conjunction with the feedback sessions ensure that each participant achieves direct behavioural changes in their sales and marketing approach.
As selling over the telephone has become ubiquitous, it is essential that every customer calling your organisation receives a positive and seamless service that is professional, efficient and responsive. This tele selling training Program will ensure that your employees always project the correct image to your potential customers, existing clients by being friendly, courteous and efficient. This Program offers participants guidelines for maximising telesales calls. The training Program also helps participants generate a concrete telesales process by preparing telesales scripts. Participants are taken through processes for gaining feedback from customers, addressing rejection, resolving telesales objections and closing a sale.
This three-day workshop will help you teach participants how to:
Introduction and Course Overview
You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
What is Customer Service?
This session will get participants thinking about the information to be covered over the next two days through small and large group discussion.
Who Are Your Customers?
In most organizations and agencies, customers take two forms: internal and external. This session will look at both types of customers.
This session will focus on the four critical areas that customers have expectations for.
Presenting Yourself Properly
Using individual testing, participants will take a look at the impression they give customers and ways they can improve.
Setting Goals and Targets
During this session, we will look at setting SMART goals.
Participants will participate in a brief lecture about standards, and then they will develop a set of standards for the four key components of customer service.
This session will focus on communication barriers and how we can overcome them.
This brief lecture will look at an ideal telephone call, from the greeting to the conclusion. We will also look at common situations, such as placing a caller on hold and taking a message.
Managing the Talkative Caller
Talkative people are often interesting and enjoyable, but on the telephone they can take up a lot of time. Participants will work in small groups to identify ways to deal with talkative callers
Dealing with Difficult Callers
During this session, participants will work in small groups to complete a mix-and-match exercise on common types of difficult callers and appropriate responses.
Dealing with Challenges
There are many types of unexpected challenges that we can encounter every day. Participants will work on small groups to develop responses to some of these issues.
Increasing Your Assertiveness
We will explore an easy four-step formula that will help you communicate more effectively and assertively.
Dealing with Difficult People
This session will give participants an opportunity to understand difficult behavior, identify some coping strategies, and discuss the difficult person they find most trying.
The Problem Solving Process
We will look at a six step plan for solving problems. Then, participants will apply the plan to a case study.
Dealing with Conflict
We will examine five ways to deal with conflict.
Seven Steps to Customer Problem Solving
We will look at a plan designed specifically for solving customer service problems. Then, participants will practice using the plan in a role play.
The Recovery Process
During this session, we will look at LIST method of complaint handling
Eliminating Customer Service Problems
Wouldn’t it be great if you never had to deal with an upset customer again? This session will examine some ways that you can reduce customer service issues.
Service PRIDE is a Team Effort
This session will look at five things that the company as a team can do to improve customer service.
This session will help participants identify ways that they can make a personal contribution to successful customer service.
Dealing with Stress
This session will offer some quick, easy ways to de-stress in any place, at any time.
At the end of the day, students will have an opportunity to ask questions and fill out an action plan.
In today's highly competitive markets where products and services are similar, managing relationships with customers has become a critical organisational competency. This Program takes participants through winning strategies for acquiring and retaining customers by leveraging the latest technologies. This Program will teach participants on how to select the right tools for the business, so it can grow. It will challenge participants to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy.
This Program will enable participants to enhance their personal effectiveness, apply a principle-centred approach to life and living, master the art of balancing work and personal lives, measure personal effectiveness with respect to life goals and take corrective action for planning and follow up.
This Program is designed to help participants build their problem solving and creative thinking skills. Participants apply the critical concepts and techniques of creative thinking in combination with certain problem solving tools to innovatively solve specific workplace problems. Participants review the objectives of innovative problem solving and apply the techniques of lateral thinking, in particular the generation of alternatives by employing brainstorming, reversal, random stimulation, analogies, and fractionation. Participants also apply popular problem solving tools (for instance, Check sheets, Pareto diagrams, Cause and Effect diagrams, Process Flowcharts, and more) to solve generic and workplace problems.
Getting the most out of a 24-hour day is a constant challenge that many people face in today’s busy world. This Program takes participants through the fundamentals of time management so as to get the most out of a day. Participants are also shown techniques for eliminating time wasters and conquering procrastination.
This Program will help participants increase work effectiveness and productivity, achieve greater control of their daily activities and overcome stress. The Program uses presentations and discussion to introduce the concepts of time management and practical exercises and role-plays to develop personal skills.
There are multiple and conflicting demands on people’s time, causing increasing levels of stress, leading to a decline in their quality of life as well as loss of working days. This Stress Management training Program is designed to enable participants to recognise the symptoms of stress and manage their personal tolerances to stressful situations, both inside and outside work. Through discussion, participation and practice, participants will learn techniques that reduce the potentially incapacitating effects of stress and then tackle it from a positive standpoint.
More and more organisations are recognising the value of effective communication through effective listening and various techniques, to increase productivity and sales. This Program will help participants reap the benefits of good communication, by avoiding confusion and misunderstanding, thereby reducing frustration and stress. It will also help to gain an understanding of others’ perspectives and to meet customer needs. The Program will teach participants skills such as how to be assertive without being aggressive, to overcome barriers in communicating with other people. Using case studies, role plays and facilitator-led discussions, the Program will enable participants to develop more fulfilling interpersonal relationships.
In today’s corporate world, more and more important decisions are made based on high quality, making effective presentations is a regular activity that nearly everyone at work has undertake at one time or the other. The objective of this advanced presentation skills training programme is to empower participants with the skills that will give them the confidence and competence to make presentations in all situations, demonstrate their sales skills, leadership qualities, communication skills, influencing abilities and promotion potential. The participants will learn to effectively use body language and build rapport with the audience. They will learn to prepare for a presentation and use audio-visual aids effectively.
Today's workforce comes from varied cultural and social backgrounds, with differing standards of behaviours. These may not always be in sync with the norms of the organisation. The grooming and business etiquette programme is targeted at making the participants learn about behaviours that are appropriate for the workplace. This training programme covers the importance of personal grooming, appropriate business dressing and grooming, verbal and non-verbal communication, telephone skills and general professional conduct. Through videos, question based discussions and facilitator-led sessions, participants can target areas for self and/or group improvement, improve their business behaviour, transform their professional image and create a positive impact on their careers.
Interpersonal skills are fundamental to our dealings in our professional and personal lives. This interpersonal skills training Program is designed to assess participants' current levels of communication and the impact of behaviour on morale and performance. The training Program will equip individuals with a greater sense of self-awareness and enhanced relationship skills, in order to be more effective in working relationships. This is a highly participative Program, with emphasis on discussion and group learning.
With increased specialisation of jobs, individuals need to work with different people. The objective of this Program is to turn a group of individuals into a productive team. The Program will help participants understand and apply the traits of an effective team player, so they can contribute to achieving organisational goals. The Program is designed to provide participants with the skills and attitude that will help build effective teams, through role-plays and team building activities.
In today's world of instant communication, the use of e-mail and video conferencing is becoming more extensive in business communications. While a lot of people understand the importance of following certain rules when writing a business letter, they often forget these rules when composing an e-mail message. They may also not know how to use video conference facilities or the right behaviour at a video conference. This Program will help participants write winning email messages and use video conferencing effectively, to achieve business objectives.
With all of us trying to squeeze in more and more into our 24-hour day, professionals today don’t have enough time to read their correspondence. This Program will teach participants to produce reader-oriented letters, memos, short reports and other everyday business documents with greater ease, confidence and effectiveness. It will enable them to become more skilled at writing professional business documents that are brief but concise, clear yet direct, complete and correct. Participants are taken through a number of hands-on exercises to practice writing to perfection!
The objective of this Program is to provide the participants with a systematic approach to proposal writing, which is a crucial skill for most professionals today. It explores the specialised skills required to make winning value propositions and write persuasive proposals. The Program is designed to provide participants with the skills to plan and write successful proposals, so they are able to showcase their organisation, and its products and services in the best possible manner.
Emotional Quotient or EQ has an extremely critical role to play in our lives, specially in succeeding as professionals. In the workplace, it influences how we relate to others and how we handle relationships. In this workshop, participants will explore the concept of EQ, learn their EQ, understand ways in which their current EQ can be enhanced and hone their social and personal competencies.
Growth of any business or an organization depends on many factors, the most critical being effective leadership. Successful leaders achieve their objectives through their teams. It calls for more than just being a good manager. It demands the skills of an effective leader.
To provide the best opportunity for maximising the leadership capabilities, NIS Sparta offers Leadership training for Middle level managers. This highly participative management course shall take participants on a journey to discover how to achieve the highest level of performance from their teams by adopting appropriate leadership styles to match the needs of different individuals and different situations.
Junior Management (Supervisory Leadership)
To provide the best opportunity for maximising the Supervisory leadership capabilities, NIS Sparta offers Leadership training for the Junior managers. Using case studies, role-plays, activities, group discussions and questionnaires, this programme equips Junior Management with the skills required to enable each member to achieve their maximum potential.
This one-day workshop will help you teach participants how to:
What is Change?
To begin the day, we will discuss some basics of change, including definitions and examples.
The Change Cycle
During this session, we will explore the three phases of William Bridges’ change cycle through lecture and small group work.
The Four room Apartment
This session will look at change using Claes Janssen’s four room apartment model.
The Pace of Change
We will look at how different people react to change in different ways and at different times through a lecture and a case study.
The Pyramid Response to Change
We will examine how employees, middle management, and upper management are affected by change.
Dealing with Resistance
During this session, we will examine the three keys to successful change.
Strategies for Dealing with Change
Now that we have looked at change using a number of models, we will look at five strategies that can help you deal with change.
Change often makes people feel angry. We will look at some ways of dealing with our own anger and the anger of others through lecture and small group work.
Change can also make people feel stressed. During this session, we will look at some stress management and relaxation techniques.
This one-day workshop will help you teach participants:
To get started, you will guide participants to define what a team is and what different kinds of teams there are. You will also have participants demonstrate synergy through a simple exercise.
Establishing Team Norms
This session will look at some of the benefits and pitfalls of teams. We will also discuss establishing team norms: ground rules that a team can use to help them work together.
Working as a Team
During this session, you will have participants look at a tool called the Gradients of Agreement. You will also discuss how it can help them interact with their teammates.
Glenn Parker Team Survey
During this session, participants will complete a survey constructed by Glenn Parker, a business consultant who has done a great deal of research on teams. This survey will help participants identify their team player style. Participants will then work in small groups to discuss the strengths and weaknesses of their style.
Building Team Trust
Trust is one of those mainstay virtues. It is the bond that allows any kind of significant relationship to exist between people. In small groups, participants will discuss some basic ways to establish and build trust on their team.
The Stages of Team Development
Every group of people, whether they are a team or just a group working together, grows and evolves. We will spend this session looking at Tuckman and Jensen’s four stages of team development: forming, storming, norming, and performing.
Another way of looking at team development is the TORI model. Participants will experience this model through a fun exercise.
If a team is going to succeed, they must be able to communicate well with each other. This session will cover some basic principles of communication.
Becoming a Good Team Player
There are some skills that participants can develop to become better team players. In this session, we will discuss some Really Useful Attitudes and some Really Useless Attitudes.
Mission and Vision statements can help focus the organisation on what really matters—to the organisation as well as to its stakeholders. A written mission statement forces people to think about what they are doing and where the company is headed.
This Program, through various activities, will help participants understand the business of the company, their reason for being in the company and how to align themselves with organisation’s mission for self development and organisational growth.
The purpose of this Program is to provide participants with a systematic process for successfully managing the demands of the work environment. This requires the ability to identify and meet many different needs. As a leader, an individual needs to be able to work effectively with different kinds of people in a variety of situations, get results, build work relationships and even get results from people that are not managed directly. This Program is designed to provide the participant with tools for managing people, processes and performance in a complex, changing workplace.
In the present corporate set up, a Performance Management System or PMS is seen as an important tool for fostering organisational growth and individual development. For making the PMS a success, it is critical that people in positions of authority enforce the PMS in its true spirit, and regard it as a critical tool for their professional growth and career enhancement.
The Program offers participants a platform to brainstorm and arrive at a consensus to make the PMS viable. This Program will also equip participants with various skills needed to evaluate people objectively and formulate an individual career development plan. The Program will have skill building sessions on developmental feedback and grievance handling, so that the participants are fully equipped while conducting performance appraisals.
The purpose of this Program is to help participants systematise what they already know, to link what they think with what they feel and believe, especially about subordinates, so that they can approach issues at the workplace using both head and heart.
Using role plays, case studies and facilitator-led discussions, the Program will enable participants to develop the skills needed to conduct performance appraisals effectively.
Coaching and Mentoring are some of the key responsibilities handled by managers during different stages of their career. The skills enable them to achieve growth and development of their team, resulting in achievement of overall organisational goals.
This Program will take participants through the process of coaching, by developing and enhancing skills that help in ensuring participation of the mentor and the mentored, and reviewing the dos and don’ts of coaching and mentoring. By developing managers into mentors, your organisation can create a credible succession strategy built on a foundation of inclusion, self-improvement and loyalty.
In today's highly competitive market, successful recruitment presents an ongoing challenge. This practical Interview and Selection skills training Program will provide individuals with the skills and techniques that are essential for conducting a successful selection process. This Program will deal with preparation for an interview, developing interview questions and their value and interview techniques. The Program includes group discussions, exercises, role-play and a questionnaire based on interview skills.
This Program will help participants understand the values and work ethics of their organisation through various activities. The training Program enables individuals to align personal values and work ethics with the organisation’s values, for self-development and organisational growth. The participants will also recognise the enormous benefits of being proactive: improvement in organisational reputation, organisational effectiveness, stakeholder good will, attracting potential employees, retaining existing talent and other aspects such as cost savings associated with minimising ethical mistakes.
Conflicts are an integral part of the workplace environment; it is not uncommon to see people with different experiences, priorities and attitude getting into conflict situations at workplace. This conflict management Program will help participants identify some of the ways they may be contributing to these problems and offer some strategies that they can adopt at work and in their personal lives to minimize such conflicts. Participants will share their personal experiences regarding conflict at the work place and use role-plays to practice behaviour that minimises conflict. The program will help increase productivity by enabling employees to understand each other and work together, without causing conflicts or tension.
Strategic management provides overall direction to an organisation. This Program will help organisations to assess the business, industry scenario and the competition and take necessary measures to succeed. The Program will help set goals and strategies to meet all existing and potential competitors. It will help participants reassess each strategy to determine how it has been implemented and whether it has succeeded or needs to be replaced so as to meet changed circumstances, new technology, new competitors, a new economic environment or a new social, financial, or political environment.
In response to inevitable change, future entrepreneurs need to be infused with creative thinking and innovation. This Program provides an excellent foundation not just for the start-up business owner, but also for the business owner or manager who wants to gain a further understanding of some of the essential principles associated with owning and operating a start-up or an on-going business. Participants will gain an understanding of financial and accounting terms, gain confidence and improve their communication skills. They will also explore some of the subjects critical to running a legitimate business.
Project Management, as a practice, is relevant across industries and sectors as it facilitates efficient handling of projects. The objective of the Project Management Program is to enable Project Managers to plan and deliver projects within the stipulated constraints of time, cost and quality. The Program will be extensively based on practice sessions providing ample opportunities to the participants to apply the concepts being taught using real life work scenarios. Additionally, the learnings will be reinforced through case studies and facilitator-led discussions.
In preparing a projection of a company's future revenues and expenses, a sales forecast must first be prepared. The purpose of business forecasting is to develop a reliable and consistent view of the future, which can be used for the purpose of planning supply chain or sales and operations management. Demand Forecasting, on the other hand, refers to the prediction, projection or estimation of expected demand over a specified future time period. These are twin concepts that often prove to be critical to the fate of a business in the long run. The first part of this training Program focuses on developing a solid understanding of business and sales forecasting techniques using a proven combination of theories, concepts and hands-on exercises to reinforce the learning. The second part allows participants to apply this knowledge and forecast data. Having attended this Program, participants will be able to go back and make an immediate contribution to their company/business.
Rest assured, if you have a competency development related need we will work with you to develop a solution that works for you.
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